Exchange & Return Policy

At Nawria, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).

Conditions for Exchange:

To be eligible for an exchange, articles must meet the following conditions:

• The item must be unused.
• All tags must be intact.
• The item must be in its original condition and packaging.
• The original invoice must be provided.

If you have received a defective article, the wrong size, or an incorrect item, you will be required to provide proof of the issue.

Online Exchange Process:

To initiate an exchange, please contact our customer service department via email at info@nawria.com. The online exchange process typically takes 7-10 business days to complete after verification.

In-Store Exchanges:

For in-store exchanges, customers must present the original invoice, and all tags must be intact for the purchased article.

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Return Policy:

If you need to return an item, please follow the guidelines below:

• Return requests must be made within 30 days of receiving your order.
• The item(s) must be unused, with all tags intact.
• Proof of purchase, such as the order invoice or order confirmation email, must be provided.
• Returns are only accepted if the items delivered are incorrect or damaged.